Artificial Intelligence Research and Development Staff
Doug Warner is Head of Research at RightNow Technologies,
where he has worked since 1999. Before joining RightNow, he was a
tenured PhD student in psychology at the University of New Mexico,
where he received his M.S. (1994). He also has a B.S. (1991) in
computer science and psychology from the New Mexico Institute of
Mining and Technology. His current research interests include
collaborative filtering and visualization of complex information. His
email address is
doug@rightnow.com.
Stephen Durbin received a Ph.D. in physics in 1984 from the
University of California, Berkeley, and spent his formative years as a
biophysicist and materials scientist at the University of California,
San Diego, Carleton College, and the Materials Research Institute of
Tohoku University, Japan. The allure of AI converted him to computer
science, and he joined RightNow Labs
in 2000. His particular interests include natural language
processing, neural networks, information visualization, and knowledge
management. His email address is
sdurbin@rightnow.com.
Zuzana Gedeon received her M.S. in applied mathematics from
Georgia Institute of Technology, and is currently working on her
Ph.D. in computer science at Montana State University. Her
professional interests include clustering and data mining
techniques. Her email address is
zgedeon@rightnow.com.
Hasari Tosun holds a bachelor's and a MS degree in Mechanical
Engineering, a MPA in Political Science and a MS in Computer
Science. He is currently in the PhD program in Computer Science at
Montana State University. Before joining RightNow, he worked
on various CRM projects. His professional interests include
knowledge representation and management, machine learning and
biologically-inspired programming paradigms. His email address is htosun@rightnow.com.
Anthony Arnone has a B.S. in Computer Science from Montana State
University, and is currently working on his M.S. in the same. His
current interests include web indexers and spiders, neural networks,
high performance search, search optimization, security and cryptography,
and debugging. His motorcycle is named Dutch, and his email address is
aarnone@rightnow.com.
